Hector is a great guy.very nice, explained everything to me.very thorough. Wish he would arrive anytime we need service. His knowledge and service I would rate a 10 out of 10.Best technician ever.Thank You Hector.
Mr. Isaiah Miranda was extremely helpful. He explained what he was doing, and he was veryFriendly. Outstanding company with excellent maintenance personnel. We are very happy with Rite way heating, cooling and plumbing.
While I liked the work that was done and the technician was very thorough, in these times, I'm still trying to be careful. He never offered to wear a mask and it wasn't until everything was done that he even mentioned that he hadn't even been vaccinated. I realize he has that choice, but as a customer, I would have liked this to be mentioned and an offer of a mask to be worn. It wasn't. I should not have to ask for this, but I do take precautions and expect businesses I deal with to honor that.
Heater stopped working Saturday night, bad timing ☹. Sunday morning Google search led me to Rite Way. Had a pleasant on-line text conversation with Specialist Noah P. He explained Rite Way is closed on Sunday’s but emergency service is available. I choose to wait for the next business day rather than incur the understandable upcharge for emergency service. Gave my info to Noah and he said someone would be contacting me first thing Monday to schedule the service call. To my surprise I received a call Sunday afternoon from Rite Way (didn’t catch his name, sorry). We setup a service call for Monday between 8am and 10am. On Monday, Jon O’Brien arrived at 9am and had my heating unit issue resolved within 30 minutes. He also pointed out some potential future service/outage concerns on my AC/Heating unit which is 16 years old. I was so impressed with the quick response, professionalism and expertise of the Rite Way team that I signed up for a 4 year maintenance contract. I’m hoping my AC unit hangs in there for another year or so. I plan to have Rite Way replace it when the time comes. Keep up the good work Rite Way.Update 1/27/2020 - Rite Way gave me a great deal on a new unit so I had them install it on 1/9/2019. Installation crew was awesome. New Trane unit has worked amazing for this first year. Had my second precision tune-up today. Rite Way technician Chris Munoz was great (5-star service). Chris was very professional and knowledgeable. He completed the tune-up quickly and provided some surge protector recommendations which I plan to implement at the next tune-up this summer prior to monsoon season. Thank you Rite Way for providing such great service.Update 10/3/2022 - Had my annual maintenance done today by Rite Way technician Francisco Larribas. He reports my Trane split system checks out 100%. Just another 5 star service from Rite Way.
Charlie was very friendly and professional. He kept me up to date on what thing's needed attention. You have a very member on your team that also could become a mentor.The folk's in the call center we're friendly and courteous. Thanks for employing very good people. I couldn't have made a better decision to go with Rite-Way.Thanks,Richard Levario
Love Rite Way! They always go above and beyond and are always responsive when I call.This project was replacing a shower control and installing 2 grab bars.Eric was super attentive and professional.Recommend highly!
Riteway was contracted to perform repairs to my evaporative cooler vertical shaft from the top of the roof where the cooler is mounted to inside the crawlspace where the ductwork goes throughout my small home. The original vertical shaft duct was nearly gone due to rust and time and cooling air was lost to the crawlspace, making my home nearly uninhabitable during the summer. Once they are completed I can update this review but so far, the Technician, Richard Bogart, has been prompt, courteous and VERY knowledgeable about all aspects of the work to be performed. I'm looking forward to actually having a COOL home for a change and will let you know my final thoughts in the coming weeks, but for at least now, Rick (as he is called) is a real pleasure to deal with and is a credit to his profession and employer.***UPDATE***Rick returned today, September 30, 2022 to install the downshaft from the peaked roof to inside the horizontal ducting and did an excellent job. The ductwork fabricating folks in the shop took Rick's measurements and made an excellent product he was able to install to a near-perfect fit given what he had to work with. And when I turned the cooler motor back on to verify all was working, the air velocity was literally like night and day, what with FAR MORE air being directed INTO the house interior instead of the vacant crawlspace. THANK YOU Rick for your hard work and dedication to a great job and THANK YOU Rite Way for having such a conscientious employee such a Rick on your staff. He is a credit to your business as I'm sure ALL of your technicians are! And I'd be remiss in not mentioning Karen B. for all of HER hard work in getting my work scheduled, even with a couple of small burps on my part. Karen was a pleasure to speak and work with as well. Please let them know I appreciate ALL of their hard work and I will give my recommendations to anyone who should need your services.
This business has been phenomenal since our first phone call with Samantha, she answered all our questions and if she wasn’t clear of an answer, she took the time to check. Then Justin C. Came out, was personable, informative and gave us options. Ultimately we then chose your company to do a long awaited major repair on our sewer line. One the day of the scheduled repair everyone involved showed up on time and as scheduled. Shane D. and David P. worked all day in the heat, then some rain, and continued working with amazing positive attitudes, explaining every step. Not only do you have amazing employees, they actually enjoy working for your company and mentioned it was “like family” that’s amazing in this day in time. Rite Way has definitely won us over for any plumbing needs! Rite Way, these employees need to be commended, they went “above and beyond” for your company! Highly recommend!
Matthew was very prompt, professional and knowledgeable. He performed a thorough inspection and was very informative on his findings and assured us that are systems were in perfect operational order. Matt put us at ease knowing we are in good shape with everything. Thanks Matt!
I was visited by Nathan. He was very professional, knowledgeable and, above all, affable. He explained thoroughly what he was going to do and quickly set about to do the job. He kept me informed about what he was doing and gave me a complete debrief when he was finished. I was very impressed with him and his service as I have always been with your service people and your service. Thank you very much. I have complete confidence my system is in top-notch condition.
Danny and Dillon were AWESOME! They checked my water softening and RO systems to ensure that they were at the peak operating status. They were a wealth of information. I will be recommending their services to others!
Nick was very professional, and friendly. He quickly diagnosed the cause of the problem, got the system to work, and made an appointment to correct the problem with needed parts and follow up for the next regular work day. He also showed me some features of my system that I didn’t know about and could use in the future. He also provided me with helpful information about services in the community. He is knowledgeable and efficient. I was very appreciative of his work.
We just completed a major install of multiple systems in our home. Every part of the process was fantastic. We had our quote, install, and follow up completed within two weeks. I highly recommend Riteway and their technicians.
Eric Cordova went above and beyond today! We had a leak behind the shower wall and had called around for several quotes. Most could fit us in until days or weeks later, but Rite Way came within a few hours, diagnosed the issue and did a fantastic job immediately. The rate was the very lowest BUT they did it on the spot, preventing further damage and adding costs, so I say it was the best value! This is my second time using Rite Way. They’ve earned a customer in us!
We’ve used Rite Way in the past with great success! We needed someone to come on a weekend and in a tight time frame so had to cancel this service call. Shane was very nice about it. Will definitely use them again!
I wanted to say that Aidan Larson was a very professional technician. He knew exactly what to do, and was very courteous. And Rite Way has been a great company too. I have their VIP service, and they called me to schedule service maintenance. It is great!!!
Daniel came to our home and found a leaky old water line in the crawl space. It was amazing to see him just dive into the work. Went through over 100 feet of crawl space without fear. Reasonable prices,
Nicolas (the HVAC technician) is the type of employee companies should really appreciate. He was punctual, courteous, knowledgeable efficient and very pleasant. He explained his tasks, performed them and asked if I had questions or concerns regarding what he had done, or about the system in general. When I asked about improving air quality he explained the different methods and analyzed my needs. The new electronic filter was installed and Nicolas gave me an inservice on quarterly filter replacement.
Great group of people to work with. Easy to contact, easy to get quote, project completed per quote, on time and even exceeded my greatest expectations. Highly recommend this HVAC supplier to anyone needing speedy ,through service and installation of HVAC systems.
Marcus came out and did a thorough test and inspection of my units. Cleaned the outdoor unit and tested pressures. He also opened the indoor unit and did a thorough testing and cleaning. He left me 3 new filters. I believe Marcus did a thorough and excellent job of servicing my units. I will ask for Marcus on my next service.
This company has replaced our air conditioning system, our hot water heaters, and just recently replaced our outdated toliets. They are great, the service people know their stuff, and the prices are in par with other area companies.
The installation crew did a good job and everything is working well. Wayne was just here this morning to take care of a couple issues. All of my questions or concerns have been taken care of quickly. Thank you!
Ronnie was really wonderful to deal with. He called 30 min before and let me know and was right on time. He was friendly and knowledgeable and was a pleasure to deal with. I’d ask for Ronnie if you can!
Ronnie Stamps and David Ray came out to repair a clogged toilet. They were professional and kind and solved the problem quickly. They allowed me to ask questions and were patient and helpful when answering. I am thankful to have found knowledgable and skilled tradesmen for our plumbing needs.
Had a plumbing leak in our outdoor kitchen. Daniel Amaya was at our house very quickly. Found the problem and went to work to repair. Daniel went above and beyond to address another issue he found as well as taking steps to prevent the issue from occurring again. We greatly appreciate the rapid and professional service.
Within two days I had two plumbing issues. Shane responded on the first one and Danile on the second. The service they provided was outstanding. I really appreciate the professional service. I will contact Rite Way for any plumbing needs. Thank you.
After I called, the response was reasonably quick. Within a few minutes Chris identified the problem and checked the rest of the unit to assure there were no other issues. Very professional and polite. He showed me what the problem was and how to identify it if it happens again.
I am very pleased with the service, Giovanni Carrera performed on my HVAC, system this was a maintenance service on the system Rite Way had installed last Oct 2021. He arrived on time if not early, is a very sharp technician, explained every thing he was accomplishing, and answered any and all questions I Had.I know I do not have to say it, but I will Rite Way is the Right Way to go.Ps your lucky to have an outstanding professional Technician like Giovanni Carrera on your team.
Found Technician Nick Zimmerman to be competent, professional and very thorough in his semi annual maintenance visit. Showed on time and communicated intelligently. He took required time to examine both AC unit and air handler/furnace units while being very receptive and knowledgeable regarding my numerous questions as I accompanied him.I was very pleased when Nick identified the source of a minor but yet annoying vibration sound on my otherwise super quite 1 year old Trane XV unit. Turns out a panel was slightly in contact with one of the refrigerant lines and with a little push adjustment by Nick the issue was resolved. Most important to me is that vibration contact probably would have worked a leak in the copper line at some point in the years ahead.I think Nick's multi step maintenance effort along with identifying potential issues which can arise even with the best of any sophisticated equipment convinced me that I will likely sign on to Rite Way's VIP maintenance plan even though my units are newer and I was undecided previously. As well, its always nice to have a few new filters brought to the house upon a scheduled call.
Ryan Morse did an excellent job of cleaning and doing seasonal maintenance of our cooling and heating systems recently.He was most helpful explaining and adjusting the Nest control and answered any questions about our systems.
Rite Way performed maintenance on A/C system. The service was excellent. The technician arrived on time and provided notice to me prior to arriving. He did a complete and thorough service. He shared photographs of his work. Upon completion he explained what he had done. I give my highest recommendation to Rite Way.
Great customer service from schedulers to technicians. Luis Gonzalez and fellow technician replaced a water heater in our home. They were both personable, professional and very knowledgeable. They answered all our questions, set up the pump and gave us detailed instructions on its operation. Thanks Rite Way!
Scott M. was our technician. He was very knowledgeable and worked with the Trane tech support to get our system up and running. Great communication! Hope I don’t have problems again but I’d be happy for Scott M. to troubleshoot for us in the future.
Used Rite Way to replace my ancient heat pump. Sales rep went over options that would work best without any pressure to buy. New system was installed about a week later. Installation crew was great! They were quick and professional. Definitely recommended.
Luis Gonzalez was prompt, knowledgeable and informative with the installation of my hot water heater. He patiently answered questions I had before, during and after the installation. I would be glad to have them back for any future projects.
Thank you to Ramon S. for doing a great job today on my HVAC issue. I had a whine audible throughout the house whenever the AC was on. He came out and discovered and fixed the issue. Since I have a maintenence plan with Riteway, I had no out of pocket costs. Ramon was courteous, knowledgeable, and competent. Would STRONGLY recommend Riteway for any HVAC or plumbing needs!
I have had nothing but a great experience with Right Way! They have always treated me and my family with respect and honesty! A+++. Today 9/8/22 Ron Miles did a fantastic job explaining the issues my current system has and what can be done in the future to fix it. Thank you very much Ron!
RiteWay replaced my air conditioner unit and did it in a very professional manner. All of the technicians were respectful and the work was done within one day. The job site was kept clean and I am very please with my new system.
Fantastic and thorough service providers! When our A/C unit died, Brian talked us through our options and even secured an earlier installation date for our new A/C unit. Each technician arrived on time and thoroughly explained every step of the process. Ramon was 100% professional and made sure the job was perfect. Couldn’t be happier!
A/C only working intermittently. Trea made a quick check of the blank t-stat and went to the evaporator unit where he found the condensate line was blocked. He cleared the line without delay and the A/C system was immediately restored. Trea was completely professional and courteous, explaining everything as he went. I am more than satisfied with the service I got from Riteway Heating, Cooling and Plumbing because of their technician Trea Suffecool. Thanks!
Giovanni Carter’s was very polite and professional. He did an awesome job detailing the maintenance work he performed. He explained other available services that Riteway offers quite well. I really liked the use of his pictures as he explained the processes. Gio is welcome back any time.Thanks Giovanni!!!Fred n Theresa Hurley
I like RiteWay’s text and call confirmations! Nathan came out promptly. He was extremely courteous, professional and thorough and also very kind. Thank you Riteway and a huge shout out to Nathan Penland for his kind service!
Cory recently did a follow up calls to a issue we were having and so impressed with his knowledge and professionalism. I have used Riteway for over 22 years.He took time to explain everything and what the follow up would be. Customer service when you call has been very top notch. They care about customers and taking care of you.
Rite Way has serviced my home two different times by two different people. The customer service has been exceptional. Rite way even had a dispatcher call me throughout the day to keep me informed about the status of getting the technician to my house which was extremely helpful. Nicholas was very informative, patient and answered all my questions.
Came home and noticed house felt a little warm. Checked thermostat … screen blank. Called RiteWay Heating/Cooling & PlumbingHVAC Tech Richard Huerta arrived within 3 hrs. As soon as he saw my HVAC he knew exactly the problem. Condenser overflow safety switch. He showed me what to look for and how to fix problem in the future. This was excellent service, Richard was friendly and professional. Thank you Richard and RiteWay.
Eric and his partner were there right bout when they said they would be. Got right down to Business after asking a few questions to confirm what the issue and problem areas were. They were thorough in Inspecting the area and determining the issue. Though he didn’t have a camera in his truck to check pipe as his supervisor advised to be done set me up with an appointment with someone that did and even cleaned up some stuff in the area they didn’t necessarily need to just as a courtesy I guess very professional polite and thorough. would recommend.Different job different property 6months after og post. Jeremy and his assistant showed up when they said they would were polite and thorough in their work. Solved the drain issue quickly. Would still recommend
I have the opportunity of working with Mo Do He did an outstanding job. He was very knowledgeable. Just having the experience with him, I know when I need to replace my hot water heater I will be calling Rite Way Heating to do the job. Please recognize this employee in my behalf. Outstanding employee.Thanks in advanceGaile McNair
A big thank you to Luis Barbosa and Carlos Pizano for their plumbing expertise, professionalism, candor, and kindness. Dispatched to determine the culprit of a persistent wet spot in the ground, Luis quickly determined the source of the issue. He explained the issue was the result of a defect and identified the manufacturer and part number so that I may investigate further. He explained to me the gravity of the situation and was upfront about what my options were, We scheduled maintenance for the next business day. Luis returned with Carlos, and before doing any work they explained to me in detail what work would be accomplished where they would cut and why. They went on to answer all of my questions. Both Luis and Carlos were able to explain to me in easy to understand language how the plumbing in my house is laid out and what potential work I should consider in the future. As they worked they took photos of the initial issues, and have followed up with me after leaving--to ensure that I received them. It was a pleasure to have them here in spite of the circumstances. I hope they continue to receive the recognition that they deserve. Thank you.
Daniel Martinez deserves 10 stars! This technician was super friendly, thorough, and efficient. He explained the problems, went over the options and made a great recommendation. Would definitely recommend to friends and family. Thank you Daniel!
A clogged drain clean-out with complications is no fun and can be pricey for a homeowner.If you are lucky enough to have Ronnie Stamps on the job put your mind at ease. Ronnie is extremely knowledgeable and goes above and beyond all expectations. Even his fellow peers say that he deserves a Hero's Cape! I have been impressed with Alize & Wyatt, the office staff, and recommend Rite Way forpeace of mind. Thank you, again, Right Way!