Eric Cordova went above and beyond today! We had a leak behind the shower wall and had called around for several quotes. Most could fit us in until days or weeks later, but Rite Way came within a few hours, diagnosed the issue and did a fantastic job immediately. The rate was the very lowest BUT they did it on the spot, preventing further damage and adding costs, so I say it was the best value! This is my second time using Rite Way. They’ve earned a customer in us!
We’ve used Rite Way in the past with great success! We needed someone to come on a weekend and in a tight time frame so had to cancel this service call. Shane was very nice about it. Will definitely use them again!
I wanted to say that Aidan Larson was a very professional technician. He knew exactly what to do, and was very courteous. And Rite Way has been a great company too. I have their VIP service, and they called me to schedule service maintenance. It is great!!!
Daniel came to our home and found a leaky old water line in the crawl space. It was amazing to see him just dive into the work. Went through over 100 feet of crawl space without fear. Reasonable prices,
Nicolas (the HVAC technician) is the type of employee companies should really appreciate. He was punctual, courteous, knowledgeable efficient and very pleasant. He explained his tasks, performed them and asked if I had questions or concerns regarding what he had done, or about the system in general. When I asked about improving air quality he explained the different methods and analyzed my needs. The new electronic filter was installed and Nicolas gave me an inservice on quarterly filter replacement.
Great group of people to work with. Easy to contact, easy to get quote, project completed per quote, on time and even exceeded my greatest expectations. Highly recommend this HVAC supplier to anyone needing speedy ,through service and installation of HVAC systems.
Marcus came out and did a thorough test and inspection of my units. Cleaned the outdoor unit and tested pressures. He also opened the indoor unit and did a thorough testing and cleaning. He left me 3 new filters. I believe Marcus did a thorough and excellent job of servicing my units. I will ask for Marcus on my next service.
This company has replaced our air conditioning system, our hot water heaters, and just recently replaced our outdated toliets. They are great, the service people know their stuff, and the prices are in par with other area companies.
The installation crew did a good job and everything is working well. Wayne was just here this morning to take care of a couple issues. All of my questions or concerns have been taken care of quickly. Thank you!
Ronnie was really wonderful to deal with. He called 30 min before and let me know and was right on time. He was friendly and knowledgeable and was a pleasure to deal with. I’d ask for Ronnie if you can!
Ronnie Stamps and David Ray came out to repair a clogged toilet. They were professional and kind and solved the problem quickly. They allowed me to ask questions and were patient and helpful when answering. I am thankful to have found knowledgable and skilled tradesmen for our plumbing needs.
Had a plumbing leak in our outdoor kitchen. Daniel Amaya was at our house very quickly. Found the problem and went to work to repair. Daniel went above and beyond to address another issue he found as well as taking steps to prevent the issue from occurring again. We greatly appreciate the rapid and professional service.
Within two days I had two plumbing issues. Shane responded on the first one and Danile on the second. The service they provided was outstanding. I really appreciate the professional service. I will contact Rite Way for any plumbing needs. Thank you.
After I called, the response was reasonably quick. Within a few minutes Chris identified the problem and checked the rest of the unit to assure there were no other issues. Very professional and polite. He showed me what the problem was and how to identify it if it happens again.
I am very pleased with the service, Giovanni Carrera performed on my HVAC, system this was a maintenance service on the system Rite Way had installed last Oct 2021. He arrived on time if not early, is a very sharp technician, explained every thing he was accomplishing, and answered any and all questions I Had.I know I do not have to say it, but I will Rite Way is the Right Way to go.Ps your lucky to have an outstanding professional Technician like Giovanni Carrera on your team.
Found Technician Nick Zimmerman to be competent, professional and very thorough in his semi annual maintenance visit. Showed on time and communicated intelligently. He took required time to examine both AC unit and air handler/furnace units while being very receptive and knowledgeable regarding my numerous questions as I accompanied him.I was very pleased when Nick identified the source of a minor but yet annoying vibration sound on my otherwise super quite 1 year old Trane XV unit. Turns out a panel was slightly in contact with one of the refrigerant lines and with a little push adjustment by Nick the issue was resolved. Most important to me is that vibration contact probably would have worked a leak in the copper line at some point in the years ahead.I think Nick's multi step maintenance effort along with identifying potential issues which can arise even with the best of any sophisticated equipment convinced me that I will likely sign on to Rite Way's VIP maintenance plan even though my units are newer and I was undecided previously. As well, its always nice to have a few new filters brought to the house upon a scheduled call.
Ryan Morse did an excellent job of cleaning and doing seasonal maintenance of our cooling and heating systems recently.He was most helpful explaining and adjusting the Nest control and answered any questions about our systems.
Rite Way performed maintenance on A/C system. The service was excellent. The technician arrived on time and provided notice to me prior to arriving. He did a complete and thorough service. He shared photographs of his work. Upon completion he explained what he had done. I give my highest recommendation to Rite Way.
Great customer service from schedulers to technicians. Luis Gonzalez and fellow technician replaced a water heater in our home. They were both personable, professional and very knowledgeable. They answered all our questions, set up the pump and gave us detailed instructions on its operation. Thanks Rite Way!
Scott M. was our technician. He was very knowledgeable and worked with the Trane tech support to get our system up and running. Great communication! Hope I don’t have problems again but I’d be happy for Scott M. to troubleshoot for us in the future.
Used Rite Way to replace my ancient heat pump. Sales rep went over options that would work best without any pressure to buy. New system was installed about a week later. Installation crew was great! They were quick and professional. Definitely recommended.
Luis Gonzalez was prompt, knowledgeable and informative with the installation of my hot water heater. He patiently answered questions I had before, during and after the installation. I would be glad to have them back for any future projects.
Thank you to Ramon S. for doing a great job today on my HVAC issue. I had a whine audible throughout the house whenever the AC was on. He came out and discovered and fixed the issue. Since I have a maintenence plan with Riteway, I had no out of pocket costs. Ramon was courteous, knowledgeable, and competent. Would STRONGLY recommend Riteway for any HVAC or plumbing needs!
I have had nothing but a great experience with Right Way! They have always treated me and my family with respect and honesty! A+++. Today 9/8/22 Ron Miles did a fantastic job explaining the issues my current system has and what can be done in the future to fix it. Thank you very much Ron!
RiteWay replaced my air conditioner unit and did it in a very professional manner. All of the technicians were respectful and the work was done within one day. The job site was kept clean and I am very please with my new system.
Fantastic and thorough service providers! When our A/C unit died, Brian talked us through our options and even secured an earlier installation date for our new A/C unit. Each technician arrived on time and thoroughly explained every step of the process. Ramon was 100% professional and made sure the job was perfect. Couldn’t be happier!
A/C only working intermittently. Trea made a quick check of the blank t-stat and went to the evaporator unit where he found the condensate line was blocked. He cleared the line without delay and the A/C system was immediately restored. Trea was completely professional and courteous, explaining everything as he went. I am more than satisfied with the service I got from Riteway Heating, Cooling and Plumbing because of their technician Trea Suffecool. Thanks!
Giovanni Carter’s was very polite and professional. He did an awesome job detailing the maintenance work he performed. He explained other available services that Riteway offers quite well. I really liked the use of his pictures as he explained the processes. Gio is welcome back any time.Thanks Giovanni!!!Fred n Theresa Hurley
I like RiteWay’s text and call confirmations! Nathan came out promptly. He was extremely courteous, professional and thorough and also very kind. Thank you Riteway and a huge shout out to Nathan Penland for his kind service!
Cory recently did a follow up calls to a issue we were having and so impressed with his knowledge and professionalism. I have used Riteway for over 22 years.He took time to explain everything and what the follow up would be. Customer service when you call has been very top notch. They care about customers and taking care of you.
Rite Way has serviced my home two different times by two different people. The customer service has been exceptional. Rite way even had a dispatcher call me throughout the day to keep me informed about the status of getting the technician to my house which was extremely helpful. Nicholas was very informative, patient and answered all my questions.
Came home and noticed house felt a little warm. Checked thermostat … screen blank. Called RiteWay Heating/Cooling & PlumbingHVAC Tech Richard Huerta arrived within 3 hrs. As soon as he saw my HVAC he knew exactly the problem. Condenser overflow safety switch. He showed me what to look for and how to fix problem in the future. This was excellent service, Richard was friendly and professional. Thank you Richard and RiteWay.
Eric and his partner were there right bout when they said they would be. Got right down to Business after asking a few questions to confirm what the issue and problem areas were. They were thorough in Inspecting the area and determining the issue. Though he didn’t have a camera in his truck to check pipe as his supervisor advised to be done set me up with an appointment with someone that did and even cleaned up some stuff in the area they didn’t necessarily need to just as a courtesy I guess very professional polite and thorough. would recommend.Different job different property 6months after og post. Jeremy and his assistant showed up when they said they would were polite and thorough in their work. Solved the drain issue quickly. Would still recommend
I have the opportunity of working with Mo Do He did an outstanding job. He was very knowledgeable. Just having the experience with him, I know when I need to replace my hot water heater I will be calling Rite Way Heating to do the job. Please recognize this employee in my behalf. Outstanding employee.Thanks in advanceGaile McNair
A big thank you to Luis Barbosa and Carlos Pizano for their plumbing expertise, professionalism, candor, and kindness. Dispatched to determine the culprit of a persistent wet spot in the ground, Luis quickly determined the source of the issue. He explained the issue was the result of a defect and identified the manufacturer and part number so that I may investigate further. He explained to me the gravity of the situation and was upfront about what my options were, We scheduled maintenance for the next business day. Luis returned with Carlos, and before doing any work they explained to me in detail what work would be accomplished where they would cut and why. They went on to answer all of my questions. Both Luis and Carlos were able to explain to me in easy to understand language how the plumbing in my house is laid out and what potential work I should consider in the future. As they worked they took photos of the initial issues, and have followed up with me after leaving--to ensure that I received them. It was a pleasure to have them here in spite of the circumstances. I hope they continue to receive the recognition that they deserve. Thank you.
Daniel Martinez deserves 10 stars! This technician was super friendly, thorough, and efficient. He explained the problems, went over the options and made a great recommendation. Would definitely recommend to friends and family. Thank you Daniel!
A clogged drain clean-out with complications is no fun and can be pricey for a homeowner.If you are lucky enough to have Ronnie Stamps on the job put your mind at ease. Ronnie is extremely knowledgeable and goes above and beyond all expectations. Even his fellow peers say that he deserves a Hero's Cape! I have been impressed with Alize & Wyatt, the office staff, and recommend Rite Way forpeace of mind. Thank you, again, Right Way!
Plumber Shane, replaced kitchen sink faucet, repaired broken pipe under sink, replaced garbage disposal, and replaced main water shut off valve. He was very professional and courteous. We would recommend using Rite-Way H&C and Plumbing.
Giovanni came to my place on time and provided the best service a customer for could ask for. He was efficient and straight to the point and conducted all the services that were asked of him in less than an hour. Will definitely be working with right away again in the future!
I have been with this company for a few years. This year my heating and cooling system finally gave up. I decided on the system that was best for me with the help of my technician Richard and sales tech Heath. Heath told me about my payment options at length and found what worked for me. They were I felt honest and very informative. A wonderful crew came the very next morning and removed my old unit and installed my new unit. They were also very professional and friendly. They had my new unit installed and running within a few hours. Daniel one of my installers tested everything and gave me a nice very understandable tutorial about my new digital thermostat.My experience with Right Way couldn’t have been any better. They’ve got a customer for life. I am very happy recommend this company
Marcus was very professional, courteous, knowledgeable and friendly. He showed us the damaged parts and explained what had happened and the repair needed. He gave us the written estimate before the repair was made. Marcus was an absolute pleasure to do business with and look forward to having Rite Way do our biannual maintenance plan.
We recently were fortunate to use the services of Riteway to install a new Trane air-conditioning system in our home in Sahuarita. The team who installed the system headed by Charles and his crew Tyler, and Anthony were exceptionally professional, courteous, and above all they were very knowledgable.It became evident very soon that Riteway must be a fine company to work for since everything about the installers demonstrated their pride in their work and how they worked together as a team. They paid attention to every detail including vacuuming the house before they left. What a true pleasure to deal with a company like Riteway.
Riteway was contracted to perform repairs to my evaporative cooler vertical shaft from the top of the roof where the cooler is mounted to inside the crawlspace where the ductwork goes throughout my small home. The original vertical shaft duct was nearly gone due to rust and time and cooling air was lost to the crawlspace, making my home nearly uninhabitable during the summer. Once they are completed I can update this review but so far, the Technician, Richard Bogart, has been prompt, courteous and VERY knowledgeable about all aspects of the work to be performed. I'm looking forward to actually having a COOL home for a change and will let you know my final thoughts in the coming weeks, but for at least now, Rick (as he is called) is a real pleasure to deal with and is a credit to his profession and employer.
I am a repeat customer. I chose you because of your service. The people from the sales staff to the installers plus the service staff are all professional. I couldn’t be happier. You are more expensive but quality will win every time with me.
Already had prior work done from them with exceptional value so I decided to use them again. Ronnie & Chapa came to snake my toilets in the house I just bought since they had trouble flushing. Identified it was the toilets with calcium buildup and were able to coordinate getting new toilets installed immediately. Even helped my push my new washer and dryer back along with plugging my gas line when they didn't have to. They went above and beyond what was required, great conversation during their stay, and produced quality work!
Great company to deal with! Could not get an appt early this morning, but they called and had someone out within an hour; schedules do change! Had my kitchen sink unclogged in no time. Great price too! RiteWay is now on my shortlist for plumbing services.
Had the scheduled 6 month system check performed on both of our units. Michael C. appeared to do an excellent job. One unit was low on freon and he boosted it. New static filters were provided as part of the maintenance contract.
Jeremy Fisher came to check our plumbing and then cleaned everything out. I appreciate his communication with me through out the process, so wonderful compared to experiences with other companies! He gave suggestions for services we may need in the near future but I didn't feel any pressure from him. Rite way should keep him around. Thanks for everything!
After 3 estimates from 3 highly rated HVAC companies in Tucson I chose Rite Way. This was only my 2nd system. My 1st worked well for 15 years but summer of 2022 took its toll. I expected it. I was not just looking for a system but a company I could trust. I called Rite Way, (3rd out of 3), & was so impressed from the start. They sent Project Manager Raul out same day. He didn’t begin with the typical “hard sell”, but asked me if I wanted them to check out my old system first. (Wow!) I already knew my old hardy Trane unit was close to done. Raul did a thorough survey of my home,(little home), & explained what he was seeing every step of the way. When working up the estimates for 3 system options he also explained the new required 2023 criteria for HVAC systems. ( Of courses me being me, I did look it up after he left), I then realized that the other 2 companies were try to sell me AC units that were 14 seer & they wouldn’t be able to install those in the Southwest region in 2023. Requirements 2023 will be 15 seer or higher. Seems the other 2 companies were selling me on units that may be useless inventory for them in a few months. Ironically all 3 estimates were very close! Rite Way also included extra’s in their estimate. They also enlarged my air intake registers to help with performance. No one else had even suggested this,( also included in estimate). My current unit was intermittently freezing up, & after chose my system Raul made sure furnace would fit my small area, made sure they had what I needed in stock & they were able to come do install in 2 days.Manny,Jose & Haris were at my house on time, ready to work. They laid floor drop material on my tile, they prepped quickly & went to work. They kept my doors closed as much as possible, ( I loved that), & except for the noise the necessary tools made were amazingly quiet. This was greatly appreciated as I’m working from home & had my animals in my office with me. They cleaned & vacuumed & all was better than it began. It took all day as they told me it would. When done Manny made sure I understood all the changes I would see & hear with the new system. He also tested & made sure the furnace was good to go for Winter. They weren’t leaving until everything was right!I’m 5 days in with my new system & haven’t slept this good for probably 5 summers. It’s a quieter, it has sooo much more airflow. I can even tell the air purifier,( included in estimate ), is giving me cleaner, better smelling air.I’m typically an un-trusting soul & typically if not for bad luck, have no luck at all,(Lol), but after 5 days was comfortable posting this review!If you’re getting multiple estimates folks…. I get it… I always do too, BUT make sure you call Rite Way for one of those estimates or you’ll be missing out on a great company & staff!!
Contacted Friday around 7-8 pm. They was able to schedule for first thing Saturday morning even on Labor Day weekend. We switched to them due to the quick service & knowledge of the job task to complete to move forward. Schedule your needs with Riteway Plumbing T.I.R. Rentals does !!!!
When the tech was replacing the hall return air filter, it reminded me that the metal screen needed cleaning. Out loud I said I'd have to get up there and clean it. He promptly retrieved a brush and cleaned it thoroughly, quietly saying, You shouldn't be on a ladder." The previous tech simply pointed it out to me, so this was a pleasant surprise. Kudos to him.
Ronnie Stamps came out to fix our bathtub drain. He was kind, curteouse, and very customer service oriented. Another company we tried before Rite Way tried to tell us that we needed to rip out our floors and re-pipe. This was a simple clogged drain and Ronnie went above and beyond. If I could give 10 stars I would.
Rite Way has been taking care of our HVAC needs for several years now. They are always polite and professional. This week we had Ben, Scott, and Sadoc help us with an air conditioning issue. As usual, these technicians were on-time, polite, professional, and they fixed the problem the Rite Way. We are very happy with our experience with Rite Way over the years.
Bradley was great, very professional and thourgh. We would welcome him back anytime. We would appreciate his name being put on our account as the tech we want sent to our home. We have been satisfied with everyone who has been here but he was a real pleasure, a credit to your company.
These guys/gals were awesome! I got Brandy as my project manager and she was able to check out what I was wanting to get done within a day of contact. She was also able to get a crew to start the following day! She has been able to get what I had as an idea in my head into reality in an unbelievably short amount of time. The work crew was super professional and the cost of everything has been really good. Go with these folks!
Eric Cordova and Carlos were great . Mr Cordova provided a plumbing service that was very challenging. I appreciate their hard work. totally recommend guys. and a big Shout Out for Mr Cordova's patience and preserverence with the task at hand .