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AC/Heat Company & Plumber Reviews

Here at Rite Way, we always do our best to make sure our customers are very satisfied with the experience and working with us. At the same time, we recognize that we always have room for improvement if we want to continue to be the best air conditioning and plumbing company in Tucson.

If we’ve done business with you, and you are totally satisfied with our performance, please click one of the links below and leave us a Five Star review to help other customers find us.

If you are not yet totally satisfied with your Rite Way experience, instead of writing a review, please give us a call at 520-201-3385 so that we are aware that we did not meet your expectations, and give us a chance to see what we can do so that you are totally satisfied.

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Keep your AC and Furnace in tip-top shape with bi-annual complete AC/Furnace Tune-Ups. Our expert technicians will inspect and optimize your unit, catching any potential issues before they become major problems. By investing in a tune-up now, you’ll avoid the rush and potentially costly repairs. Stay ahead of the game and keep your home safe and comfortable all year round with our professional $65 Complete System.

Valid Until: 12/31/2024

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Lakshana Estates LLC profile picture
Lakshana Estates LLC
1 days ago
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⭐⭐⭐⭐⭐ Joseph with Rite Way of Phoenix came out to our home for a water filter service, and I couldn’t have been more impressed with the experience. Communication was excellent from the start. He called ahead of time to let me know exactly when he would be arriving. As soon as he got to the house, he already had shoe covers ready to put on, I didn’t even have to ask. That small detail says a lot about his professionalism and respect for our home. Joseph was extremely courteous, professional, and had great manners. He addressed me as “sir” every single time and was respectful throughout the entire service. It’s also great to know that Pristine Water and Rite Way are teaming up as one company. If Joseph is an example of the level of service we can expect, we’re in great hands. The next time I need service, I’ll definitely be requesting Joseph. Highly recommend him!
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Guillermo Rodarte profile picture
Guillermo Rodarte
1 days ago
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Jared, performed an excellent customer service and advice on what the AC UNITS needs
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michelle garcia profile picture
michelle garcia
1 days ago
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Brandon was amazing. Very thorough, pleasant and professional. Performed maintenance on water heater and checked plumbing for leaks. Cleared out dishwasher tubing that was gunked up. Highly recommend.
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Stacy Marshall profile picture
Stacy Marshall
1 days ago
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Chance is awesome!! 👏 Also got my water softener going 🙂
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Philip profile picture
Philip
4 days ago
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I had a great experience working with Brandon from Riteway. He was able to perform a thorough water test on my property and provided detailed information, along with pictures and videos, so I could clearly understand what was going on. Brandon also made helpful recommendations and flushed my water heater while he was there. He was professional, knowledgeable, thorough, and took the time to explain everything to me. I really appreciate the excellent service and would definitely recommend Brandon and Riteway. I look forward to working with them in the future for all of my plumbing needs.
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Mark Pellman profile picture
Mark Pellman
4 days ago
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Tim Kauk profile picture
Tim Kauk
5 days ago
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Brandon gave us excellent service. He diagnosed our plumbing concerns, recommended alternatives and negotiated a price on our behalf. Thanks, Brandon.
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Jodi Haveles profile picture
Jodi Haveles
5 days ago
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09.03.26 - UPDATE - Ulisses was our after-hours emergency tech. Once again, a knowledgeable, personable and professional. We are part of the VIP Membership program. Well worth it. I was contacted within an hour of my call, with Ulisses knocking on my door 40 mins (his driving distance) later. He diagnosed, explained, and fixed the problem within about 30 minutes, and everything was working pristinely. Another exceptional service from (now) Rite Way Heating and Plumbing. Years ago - Outstanding service, especially for snowbirds in AZ—trustworthy, honest, and upfront about future services for budgeting. Gilbert consistently exceeds expectations by teaching maintenance and ensuring the correct parts are ordered. Thanks to Sandra for coordinating appointments efficiently. Yair provides thorough, trustworthy drain cleaning with a friendly attitude. My VIP membership's free annual drain service was well worth it. Updates: Still outstanding in 07/2025. Gilbert Lazar is the best; all techs are excellent. The office staff is exceptional—personalised, responsible, and professional. Every staff member, from maintenance to installation, is kind, patient, and skilled. Highly recommend RiteWay Plumbing and Heating.
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DiAnn Bottomley profile picture
DiAnn Bottomley
5 days ago
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Justin is amazing and I will definitely request him when I need another visit. He was on time, professional and honest. Thank you Justin…see you next time.
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Samuel Round profile picture
Samuel Round
6 days ago
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It’s wonderful when nice people who know what they are doing help you out.
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Also, we can only have 1 Google review per customer, so if you’ve reviewed us before you’ll be asked to update your review. Alternatively you can write another review on one of the link below. We appreciate it!

Thanks you so much – and remember, if you’re not totally satisfied that we met your expectations, we may not be able to do anything about it because we may not know – please give us a call and let me know how we can earn a great review from you!

Air Conditioning Repair • AC/Heat Repair • Furnace Service • Plumber • Tucson

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*Valid Until: 12/31/2023