Special Rite Way New System Giveaway 2020

Robert came to the house really quickly, explained very clearly what the problem was, and even gave me troubleshooting tips for the future.

Our 12+ year-old water heater quit working and began leaking this past Sunday. Raul Robles from Rite Way Heating, Cooling & Plumbing came out that very same day to see if the unit was repairable. Unfortunately, it was not repairable. Raul clearly reviewed all of our options with us and provided us with estimates for each option. Two days later, Rite Way sent Raul back to us and he swapped out our old broken water heater and installed a brand new unit. Raul did an amazing job, especially since he was completely by himself and water heaters are not exactly lightweight. Rite Way specialists, like Raul Robles, always handle themselves professionally and leave us with a confident feeling that our heating, cooling and plumbing systems are in good hands.

Excellent service. Ruben was was thorough and efficient. Explaining along the way what he was doing. Fixed the problem very quickly. Will be using Rite Way again!

Tate was great. Explained everything to answer all my questions. Professional, thorough, and just a nice guy.

Thanks! Brandon, great work!

I have never had this level of service from a service provider in my life. Ramon was excellent and very thorough especially since it was a very late and last minute service request on my part.

Great service! Thanks

Update Sept 3 2026 - Now that it’s been a few days the A/C unit that was installed seems to be too excessive for my home. I have a townhouse and this unit is loud, huge (they had to carve out an extra 2 feet of space in my ceiling to fit it in), and is blasting the air through the vents making the whole system way too noisy. They came and turned the fan down which seemed to help a bit but apparently the airflow cannot be calmed down. I have to turn my tv audio way up every time it comes on, and that’s downstairs from the unit. Upstairs in the bedroom and in other rooms it’s much worse. A drywall expert is coming next to fix the ceiling around the unit, so while that may help with the noisy unit itself it doesn’t sound like there are options for the noisy airflow. Will update as things develop but for now it seems they installed a new A/C unit that’s just too much for my place. ————— Update August 2026 - called RiteWay again after more issues with my A/C Unit. Jered and his teammate were sent over to take a look. This time the issue was beyond fixing as my Unit is just too old. But Jered and his coworker did what they could to help for quite some time, and I appreciate the effort. Later it was Jay who came to assess and to go over my options and we settled on a system to be the replacement. Today it was Daxton and his team who came for the installation. Did a great job despite the rain for a good part of the morning, and needing to increase the “cabinet” in my ceiling to fit the unit. A lot of work done today and it all went very well. ————— Called these guys twice this year... first was for A/C service (where water was leaking thru my vents in the ceiling down to the carpet) back in July. Matt B was sent over, and he did a great job cleaning things and replacing the piping causing the dripping, on my system that really needed a good refresh. Then this week Greg was sent over to help with two issues in my bathroom, a leaky faucet and parts that needed replacement in the toilet. Again, both issues were addressed (faster than I expected) and have a nice new faucet and functioning toilet again. Both techs were great, friendly, and did a good job explaining the sources of the issues, and going over options. Much appreciation for helping with the fixes!

Ryan was very knowledgeable and professional. He did an excellent job.

Carlos was very professional and helpful in explaining the problems leading to our clogged sink, and he helped us adjust the flow in our toilet as well. Excellent worker, knowledgeable and a good communicator!